Businesses across the globe are choosing different platforms for digital transformation to keep up with the digital era. There are many tools and solutions in the market and this article is going to help you understand more about Microsoft dynamics 365 and Microsoft Dynamics customer relationship management (CRM).
What is Dynamics 365?
It is a flagship product from Microsoft that is used by millions of businesses around the world. It helps businesses streamline their processes and provides more efficient ways of handling their customers, employees, and operations. It is a tool that exemplifies the concept of “easy to use” software and is customizable to fit the needs of different businesses.
It is the new brand name for the Microsoft Dynamics product line. It is the umbrella brand for all the applications in the Dynamics family. This includes applications like CRM, AX (formerly known as NAV), GP, NAV, SCM, SL, etc. The good news is that Dynamics 365 is completely compatible with all of these applications.
The software has an incredibly user-friendly experience and doesn’t require a large learning curve for your employees. The interface is also designed to be easy to use for your customers. It has an intuitive design that makes it simple for your customers to find what they are looking for with a few clicks of the mouse.
This covers a broad spectrum of business and productivity applications, which makes it suitable for every type of business, regardless of size and industry. Dynamics 365 consists of three components.
The first is Dynamics 365 for Operations, the CRM that helps you manage your entire business from sales and service to financing and marketing. The second is Dynamics 365 for Finance and Operations, which helps you manage finance, HR, and operations for your business. The final is Dynamics 365 for Sales, which is the backbone of your marketing and sales strategy.
What is Microsoft Dynamics
It is a set of enterprise business software solutions published by Microsoft. These solutions are sold and supported by a partner ecosystem consisting of a relatively large number of partners around the world. Most of the solutions in the Microsoft Dynamics portfolio are built on the same core platform, Microsoft Dynamics CRM.
It’s been a little over 3 years since Microsoft entered the CRM market with Dynamics CRM. Microsoft Dynamics CRM is a unified CRM solution that offers a plethora of features and functionality that can be used to support customers, partners, employees, and business processes.
The CRM market is huge and extremely competitive, with many large companies and smaller CRM-only solutions vying for a piece of the pie. Microsoft has a lot to prove in the CRM market, especially with the recent acquisition of Great Plains and Navision from the Microsoft/Business Objects merger.
With Dynamics, you can manage your customers, orders, products, and finances in one place. Microsoft Dynamics 365 is the latest version of Microsoft Dynamics.
The key difference between Microsoft Dynamics and Microsoft Dynamics 365 is that Microsoft Dynamics 365 includes all of the features from Microsoft Dynamics, plus a few new ones. Because Microsoft Dynamics 365 is cloud-based, it’s easier than ever to access your data from anywhere and on any device, keeping you connected to your business.
