Modernizing your law firm means more than hiring more millennials and upgrading your website. It also means reorganizing your entire firm and embracing innovative practices that are meant to provide you with a significant competitive edge. Modernizing means being ahead of the curve in every area in which your competitors are lagging behind. In a field as competitive as the legal industry, such a thing is a substantial challenge, indeed. All in all, here are several tips for modernizing a law firm that you should definitely take into consideration.
Hiring remote workforce
You would be surprised by just how many administrative legal tasks can be handled online without ever having to come to the office. So, hiring a remote workforce might be just the thing that your law firm needs. The benefits of this are quite numerous. First of all, you won’t need such a large office anymore, which is a direct saving on one of your biggest monthly expenses – your rent. Second, you get a far larger talent pool to hire from. This, too, can ensure that your company always offers outstanding legal service.
When handled properly, the majority of cases never go to trial. This is a good thing, seeing as how it saves everyone’s time, face and resources. The problem, however, lies in the fact that your legal staff might lack much-needed courtroom experience. The simplest way to handle this problem is by finding a decent mock trial platform and allowing them to test out their arguments in a simulation. This is a practice that will keep your team sharp. It can also be used to persuade some of your clients to settle by showing them just how dangerous the process can become.
Investing in quality software
Another thing worth keeping in mind is the necessity of proper management software. This is quite useful regardless of the type of law that you’re specializing in – intellectual property, family, criminal or property law. Also, due to the specific needs of your law firm and the fact that different regions have different laws and regulations, it would be wise to localize your search while seeking the right platform. For instance, your Sydney-based law firm should look for legal practice management software from Australia instead of further expanding the search.
Improve your online presence
Your website, your law blog and your social media profiles are essential for the modernization of your company. First of all, your website is probably the first contact between your audience and your firm. This means that it’s vital in the formation of their first impression. Your legal blog is incredibly important since it offers free advice to your audience, therefore, placing them on the path towards becoming clients. As for your social media, it’s important for the reach, client service and even hiring efforts of your enterprise (via LinkedIn, for instance).
Invest heavily in client service
The satisfaction of your clients is probably the single most important thing when it comes to modernizing your law firm. This starts with your client service, which is there to provide them with guidance, advice and assistance. It starts with the first contact and finding a person that is not just qualified but also well-suited (by their character and temperament) for this particular position. Automate your responses so that you minimize waiting time. When it comes to the response on your website, it’s a good idea to start using chatbots. All of this will provide your clients with a special treatment, which is exactly what they’re looking for.
The very last thing worth keeping in mind is the fact that modernization needs to be spontaneous and systemic in order to work as intended. Also, for this to work, you need to properly analyze your current situation and figure out the most painless way to handle this integration. Modernization is a stressful process but its effects are always more than worth it. The above-listed five tips can serve as a great start.